Key Moments:
- AIB, Bank of Ireland, and PTSB have activated a debit card block feature that prevents use on gambling sites and apps
- Blocking is customer-driven, with an opt-in process and a mandatory cooling-off period for removal
- The measure forms part of a broader, national push to address gambling harm, in conjunction with forthcoming regulatory changes
Major Irish Banks Launch Gambling Card Block
AIB, Bank of Ireland, and PTSB have unveiled a new feature designed to support customers struggling with gambling addiction. Clients may now request that their debit cards be blocked from use with gambling operators either online or through apps. This feature has been implemented as part of the Common Commitment of Care for Problem Gambling, collaboratively developed by the Gambling Regulatory Authority of Ireland (GRAI), the Irish Banking Culture Board (IBCB), and leading Irish banks.
This card-blocking option operates on an opt-in basis. When customers activate the block, their accounts prevent transactions with gambling operators. Should a customer wish to reverse this action, the banks apply a mandatory cooling-off period before gambling transactions can be processed again.
The GRAI welcomes @PTSBIreland's introduction of voluntary blocks on debit cards for those who wish to reduce or cease their gambling activity.
This option is also available for and customers of @AIBIreland, @bankofireland, @RevolutApp, and EBS. https://t.co/zNyOeScsqt
— Gambling Regulatory Authority of Ireland (@GambRegIRL) July 25, 2025
Addressing Online Gambling Risks
The introduction of this tool follows findings that 90 percent of gambling in Ireland occurs online, with 99 percent of wagers carried out using debit cards. The prevalence of digital payments has made access to gambling almost seamless, intensifying associated risks.
By providing a practical mechanism that stops gambling payments at their origin, Irish banks aim to help individuals who struggle to control their gambling spending.
| Bank | Blocking Feature Available | Extra Support |
|---|---|---|
| AIB | Yes | Dedicated hotline, trained staff, referrals to services |
| Bank of Ireland | Yes | Dedicated hotline, trained staff, referrals to services |
| PTSB | Yes | Dedicated hotline, trained staff, referrals to services |
Additional Layers of Support
The initiative extends beyond simply blocking gambling payments, as participating banks also provide customers with access to dedicated phone support, advisors trained to address gambling-related concerns, and signposting to third-party services, including a 24/7 Gambling Care helpline and the Money Advice and Budgeting Service (MABS). By doing so, banks are standardizing support mechanisms and increasing touchpoints for individuals dealing with gambling problems.
Community and Industry Endorsement
Organizations supporting those affected by gambling have welcomed the move. Barry Grant, project manager of Extern Problem Gambling, described it as a major advance, stating, “This is something that we’ve been pushing for and advocating for years. The blanket blocking is massive. It’s just a switch – all gambling is blocked. Some of our service users would have dozens of online gambling accounts or apps, but they generally have one bank account. If you can cut it off at source, that’s massive.”
Oisín McConville, former Armagh footballer and Gambling Care ambassador, shared his perspective, “99 per cent of people who come forward for help as far as gambling is concerned are in crisis, financially and every other way. With gambling, it’s so hidden that the opportunity is not there [for others to catch it early]. I think this can help.”
Toward Stronger National Regulation
This banking initiative coincides with wider regulatory efforts as Ireland prepares new rules on gambling. The government has been progressing with the Gambling Regulation Bill to establish a national authority and impose tougher advertising limits. Last week, more than 200 industry stakeholders called on the GRAI to intensify its approach to gambling-related harm, aligning closely with this new bank-led measure.
Promoting Responsible Banking Culture
The IBCB, an independent industry representative, has taken on the challenge of rebuilding confidence in Ireland’s financial sector. Its membership brings together top executives, union representatives, and independent experts with the goal of creating cultural shifts that address issues like gambling addiction.
By deploying tangible financial safeguards and broader support, these banks and institutions demonstrate how industry-driven solutions can contribute to societal well-being.
Looking Ahead
The Common Commitment of Care’s debit card blocking tool is now active for AIB, Bank of Ireland, and PTSB customers. Its formal introduction in Dublin is set to represent a pivotal development in the ongoing effort to mitigate gambling-related harm.
Marion Kelly, Chief Executive of the IBCB, emphasized, “Problem gambling can cause serious harm to individuals, families and communities. IBCB member banks recognise their responsibility to respond with compassion and practical support when customers reach out for help. This Common Commitment of Care ensures that anyone experiencing gambling difficulties will find clear, accessible supports to assistance through their bank. The introduction of a voluntary card block by AIB, Bank of Ireland and PTSB will make an important contribution to those experiencing problem gambling and IBCB calls on other financial services players to put in similar measures.”
Bank leaders hope this move will encourage others throughout the financial services industry to adopt similar safeguards, marking a step toward a more unified national approach to problem gambling.
- Author
Daniel Williams
