Key Moments:
- Recent technical issues on Betway have hindered bettors in Botswana from making withdrawals and placing bets
- The Botswana Gambling Authority responded on October 1, 2025, launching an independent review to resolve these problems
- Concerns about regulatory transparency have increased amidst repeated platform disruptions since the regulated market began in March 2025
Player Frustrations Surface Online
Botswana’s betting community has recently faced significant disruptions, spurring a surge of complaints on social media platforms. Betway, a licensed sportsbook, became the focal point of criticism as many users encountered difficulties both in placing wagers and withdrawing funds. Screenshots posted by affected players showed Betway’s message “We’ll be right back,” pointing to possible site maintenance or technical outages.
Regulator Steps in Amid Escalating Concerns
The Botswana Gambling Authority addressed these concerns through a public statement issued on October 1, 2025. The Authority confirmed it is working closely with all parties connected to the reported issues with the goal of finding fair, transparent solutions.
To further reinforce the remediation process, the Gambling Authority revealed it had brought in independent external experts “to assist in identifying the root causes of the challenges and to recommend corrective measures.” As detailed in their announcement, “This step reflects our commitment to accountability, integrity and upholding the highest regulatory standards.” The Authority also stated, “We assure all stakeholders, including licensees, partners and most importantly, players, that their interests remain protected. Safeguarding the wellbeing of players and ensuring responsible gambling practices remain at the core of our mandate. The Gambling Authority remains committed to building a safe, fair, transparent and sustainable gambling industry for the benefit of all citizens of Botswana.”
Transparency and Trust Issues Intensify
The regulatory body’s latest statement drew criticism from the player community for not explicitly naming Betway as the source of the current disruptions, despite the widespread impact on its users. This omission has fueled speculation that the Authority may be shielding the platform, sharpening concerns about openness and regulatory oversight.
This episode is part of a broader pattern: since Botswana’s launch of its regulated betting market in March 2025, technical setbacks have emerged repeatedly. In April, bettors faced further frustration when multiple websites suffered a blackout, denying users account access and igniting further outrage.
Implications for the Market
The string of technical failures and perceived lack of decisive regulatory intervention threaten the reputation of licensed betting operators in Botswana. As trust erodes, there is a growing risk that consumers may bypass regulated platforms in favor of unlicensed offshore options, which could reduce government revenues and increase exposure to problem gambling.
| Event | Date | Stakeholders Affected |
|---|---|---|
| Betway Disruptions Reported | Recent days prior to Oct 1, 2025 | Players using Betway |
| Botswana Gambling Authority Statement | October 1, 2025 | Industry stakeholders, players, licensees |
| Industry-wide Site Blackout | April 2025 | Players across multiple platforms |
- Author
Daniel Williams
