Key Moments:
- AskGamblers Casino Complaint Service returned $2,813,351 to players between July 1 and September 30, 2025
- AGCCS handled 3,881 complaints, involving 960 operators and affiliates in Q3 2025
- The service resolved a record 1,013 complaints, including sports betting cases totaling $53,633 in returned funds
Strong Performance and Player Restitutions
The AskGamblers Casino Complaint Service (AGCCS) reported a notable third quarter in 2025, supporting users in reclaiming more than $2.8 million from online casinos and sportsbooks. Covering the period from July 1 to September 30, the latest data reveals that AGCCS surpassed last year’s figures, delivering significant results for its user base.
AGCCS Casework in Q3 2025
During Q3 2025, AGCCS assisted 2,807 users with successful fund recoveries, distributing a total of $2,813,351. The service received 3,881 complaints directed at 960 different operators and affiliates. Despite inevitable challenges, even those whose complaints were not upheld reported positive experiences with the resolution process.
| Metric | Q3 2025 Value |
|---|---|
| Total Complaints Received | 3,881 |
| Operators & Affiliates Involved | 960 |
| Users Helped | 2,807 |
| Total Funds Returned | $2,813,351 |
| Sports Betting Funds Returned | $53,633 |
| Complaints Resolved (New Record) | 1,013 |
Positive Player Feedback
One notable instance involved a player whose complaint was initially rejected but ultimately concluded with a successful fund recovery. The player shared:
“I just wanted to let you know that the funds have been successfully returned to my account. Thank you a thousand times – I’m certain that without your help, this wouldn’t have been resolved so quickly.”
Industry and Team Recognition
AGCCS extended its efforts to sports betting complaints as well, returning $53,633 to bettors and completing a record 1,013 resolved cases in this quarter. Dijana Radunović, General Manager at AskGamblers, stated: “Props to our AGCCS for doing an awesome job, staying at the forefront and being there for players. It’s a joy to see our users happy, wishing to send tips and buy us lunch. Even though we have to reject that (unfortunately), this just shows the commitment of our team to our players, which will continue in the future.”
- Author
Daniel Williams
