Neosurf Casinos

Neosurf is a prepaid banking solution you can conveniently use for the purposes of making online purchases. Established in 2004, the company is headquartered in France but the method itself is available in more than 50 other countries, including the UK, Australia, Spain, and Canada.

It has gained a good deal of traction among online gamblers as well, which is to be attributed to the numerous benefits it provides them with. Neosurf is commonly accepted across online casinos, giving players the flexibility and freedom to carry out instant deposits to their accounts without having to suffer a cumbersome registration process or undergo account verifications. Neosurf is accepted by more than 20,000 online merchants and interactive casinos, including established gambling brands like bet365, PokerStars, and NetBet, among numerous others.

Neosurf poses as a great alternative for players who are reluctant to deposit with their credit or debit cards and allows for the full discretion of their sensitive banking and personal information. In essence, this is a voucher which also means it facilitates responsible gambling since it assists gamblers in exercising control over their online betting expenditures.

Neosurf at a Glance
Payment Method TypePrepaid voucher, e-wallet platform
Launch DateLaunched in 2004
Based InParis, France
Supported CountriesThe UK, France, Austria, Germany, Canada, the Netherlands, Italy, Poland, and more
Supported CurrenciesVoucher currency depends on the country of purchase
Account TypesPersonal
Minimum Deposit€10 at most online casinos
Minimum Withdrawal€10 at most online casinos
Top-Up OptionsNeosurf vouchers, Visa, Mastercard, bank transfers
Withdrawal OptionsNeocash Card, bank transfers, cash vouchers

How Neosurf Works?

Neosurf is practically a prepaid card which enables you to pay for all kinds of purchases and services on the web. Being a voucher, Neosurf does not require you to register an account. If you are looking to use it for the purposes of online gambling, you simply need to purchase a voucher at the nearest local point of sale.

Neosurf vouchers are sold at thousands of locations across its supported countries. You can buy one at your local convenience store, gas station, news stand, or internet café. We recommend you use the location finder at the official Neosurf website where you need to select your country from the drop-down menu and input your address since this will significantly speed up the process for you.

You pay with cash and receive a voucher in one of the following denominations – €10, €15, €20, €30, €50, and €100 per single voucher. The available denominations depend on which country and outlet you are purchasing your Neosurf voucher from. The vouchers are sold in different currencies in accordance with their country of distribution. The €20 vouchers are intended for minors, so you may not be able to carry out transactions to gambling sites with them.

If you intend to use Neosurf as a casino deposit method, make sure your account is registered in the same currency as that of your voucher, if possible. This way you will not be charged extra for the currency conversion. Note that Neosurf generally prefers to conduct its monetary transactions in EUR, so we recommend you use this if you reside in an EU jurisdiction.

The Online myNeosurf Platform

neosurf my account

It is also possible to transfer funds with Neosurf online but for this purpose, you will need the myNeosurf application. You can use your plastic card, bank account or a check to pay for your online voucher. Of course, in order to use the myNeosurf platform, you need to sign up with an account but we promise you the registration process is painless and easy to handle.

The downside is that you will have no other option but to provide some of your personal details to myNeosurf when signing up. On the positive side, your details are in good hands since the platform protects you with encryptions against all kinds of fraudulent activities.

Neosurf Mobile Compatibility
Dedicated Android AppYes, requires at least Android 5.1; available only in France, Great Britain, and Spain
Android App Rating2.6 out of 5 stars
Dedicated iOS AppYes, requires iOS 11.0 or later
iOS App RatingNo rating available
Android App Size12 MB
iOS App Size74 MB
Android App LanguagesEnglish
iOS App LanguagesEnglish
Browser AccessYes, runs on Google Chrome, Firefox Focus, Opera Mobile, Brave, Puffin, Safari, Edge, and more

The Neocash Mastercard

neosurf mastercard

Another option for players from some jurisdictions, like France, for example, would be to obtain a Neocash Mastercard. This is a plastic prepaid card which is accepted everywhere where you see the Mastercard logo. You can recharge the card multiple times and top up your account at any casino accepting cards by the popular brand. You will need to sign up with an account at myNeosurf again but on the bright side, you are not required to be an account holder at a given bank to receive one such card.

Watch Neosurf Video

Depositing to Online Casinos with Neosurf

neosurf deposit

Once you have obtained your voucher at a landbased point of sale, you simply log into your online casino account and click on the Neosurf logo if available in the cashier menu. This will cause a new window to pop up on your screen where you must enter the desired deposited amount, along with the vouchers’ validation code which consists of 10 digits, eg. 5F66-J87-K0B.

Next, you confirm the deposit and will have the preferred amount transferred to your online casino balance immediately. You are now ready to win yourself some money on your favourite casino games, that is if you are lucky, of course.

Withdrawing from Online Casinos with Neosurf

One of the very few downsides of using Neosurf as a casino deposit method is that it will be impossible for you to have your winnings withdrawn via this method, it being prepaid and all. Most online gambling operators that accept Neosurf deposits would prefer to send back players’ winnings via more traditional methods like bank transfers or cheques, which can sometimes be quite the hassle.

Using your Neocash Mastercard to cash out may also be a possibility at casinos working with Mastercard. Of course, you can easily contact the customer support of your chosen casino and request more information about your withdrawal alternatives if you plan to deposit with this convenient voucher.

Online Casino Payments with Neosurf
Supported for DepositsYes
Supported for WithdrawalsYes, at some casinos
Deposit Processing TimesInstant
Withdrawal Processing TimesInstant after approval (several business days if the withdrawal is returned via a bank transfer)

Neosurf Fees and Limits

neosurf withdrawals

As a general rule, online casinos working with Neosurf are not in the habit of charging their customers for deposits carried out via this prepaid method. Neosurf itself will not charge you for transactions conducted with its vouchers but you may end up incurring some extra fees if currency conversion is on hand.

The charges amount to 2% of the converted amount for all currencies except for PLN where you are facing a 3% fee. Make sure you deposit at your favourite casino with your voucher sooner than one year after you have bought it. Otherwise, you will be charged a monthly inactivity fee and will have €2 (or the equivalent in your currency) deducted from the available balance of your voucher.

Neosurf is one of those methods that will appeal mostly to players on a budget because it is available in smaller denominations. It is possible to deposit a larger amount by combining several Neosurf vouchers. The maximum amount allowed would differ between online casinos working with this method.

Costs of Using Neosurf
Casino Deposit FeeNo
Casino Withdrawal FeeNo
Dormancy Fee€2 per month after 6 months of not using the voucher
Top-up Fee4.5% for Neosurf vouchers; free for the other top-up methods
Withdrawal Fee2% for Neocash Card and 1.5% for bank transfers; free for the other withdrawal methods
Currency Conversion Fee2% (3% for the PLN currency)

Neosurf Security

neosurf security

It is common sense that the very nature of Neosurf renders it an incredibly safe-to-use casino payment method. The only information you need to input when initiating a payment is the deposit amount and the voucher’s code.

Even if you end up losing your voucher somewhere in the streets, you can feel safe in the knowledge the person who finds it will be able to spend its value only, which normally cannot be more than €100. An additional layer of protection is added by the fact you do not have to enter any of your sensitive information when depositing with Neosurf. Players who are using the myNeosurf platform can rest assured their accounts’ information and transactions are protected by sophisticated encryption technologies.

Neosurf Safety and Regulations
Parent CompanyNeosurf Cards SAS
Authorized ByThe UK Financial Conduct Authority (FCA)
Payment ReimbursementYes (6% refund fee is in place)
Two-Factor AuthenticationNo

Neosurf Support

neosurf support

One of the few aspects which this convenient casino deposit method lacks in has to do with the absence of a live-chat facility where customers can seek quick assistance should they experience any issues with their Neosurf payments. The official Neosurf website redirects you to a FAQ section when you click on its Contact page. There, you need to go through a brief questionnaire to find your issue – when you select “yes”, the answer will pop up below the listed issue.

In case you do not see any of the questions you need answered, you must select “no” to all questions. This would cause you to be redirected to the contact form of the website where you must provide your name and elaborate on the problem you are experiencing with your voucher. They will contact you back with a response shortly after via email. If you send your queries out of working hours, you can expect a reply no sooner than on the following business day.

Neosurf Customer Support
Working HoursMonday to Friday from 9 am to 5 pm GMT
Customer Support LanguagesEnglish, French, Polish, Dutch, German, Spanish, Italian, and more
Live Chat FacilityNo
Telephone Lines+44 203 4455 304

Advantages and Disadvantages of Using Neosurf

neosurf advantages disadvantages

From everything written so far, you probably have already noticed Neosurf has both its pros and cons. The biggest positive this casino deposit method gives you is the incredibly high level of anonymity it provides. Few other payment solutions allow you to conduct deposits by inputting such scarce information as Neosurf does. You can deposit and gamble completely anonymously in any casino accepting the method as long as it welcomes members from your country of residence.

Additionally, Neosurf is one of the most straightforward methods ever. It is easy to use and there is no need to register to make your first immediate deposit. Security is further improved through the use of the RSA encrypting technology on behalf of Neosurf. This method can also be used as a very effective tool when it comes to keeping your online gambling expenses in check.

The biggest setback Neosurf depositors are facing is that they cannot conduct withdrawals since this is merely a voucher. This can be quite inconvenient because you will have to consider alternative solutions to cash out whatever you have won online. However, this will not be a problem for players who have a Neocash Mastercard issued – they can use it for withdrawals at the majority of online casinos that work with Mastercard. Just select Credit/Debit Cards in the cashier and follow the explanations.

Last but not least, we would like to point out that the small denominations of the vouchers should be viewed as a double-edged sword. This works to the benefit of players on a budget because it helps them to control their expenses but at the same time is unsuitable for high rollers who prefer to deposit more significant amounts of money.

Main Benefits of Using NeosurfMain Downsides of Using Neosurf
Instant depositsSome casinos return withdrawals via bank transfers
No additional costs for online casino paymentsRequires account to access Neosurf’s full capabilities
Better spending control with the Neosurf vouchersCharges fees for some top-up and withdrawal methods
Various top-up options for Neosurf accountsDoes not support all countries
Supported at some of the most trusted UK casinosThe Android app is available only in three countries


Neosurf is a feasible alternative for casino players who insist on anonymity. It allows them to conduct deposits in a painless fashion without leaving any traces behind, such as their sensitive personal and banking details. It is also the best answer for anyone who does not own a credit card or has no personal bank account. All in all, Neosurf is a very affordable, simple to use, and secure casino deposit method but above all, it is listed in the cashiers of many reputable gambling operators.

Company Contact Details

Registered Office: 10 rue Pierre Brossolette, 94270 Le Kremlin-Bicêtre France

Neosurf Casinos FAQ

Do I need a bank account or a card to use Neosurf?
No, Neosurf does not require a bank account because it is a prepaid method. Neosurf vouchers are accepted worldwide at more than 20,000 websites, including many online casinos. You can purchase a voucher in person at a local sales outlet or online via the official Neosurf website.

If you intend to buy your voucher in person, feel free to use the Store Locator on the website to locate your nearest point of sale. Neosurf cash vouchers are sold at over 135,000 newsstands, gas stations, and major supermarket chains worldwide. Some convenience stores can even print you a paper voucher at their terminals during checkout.

Do I have to open an account to use Neosurf?
No, not necessarily, although setting up a Neosurf account comes with some added benefits. You will be able to purchase your vouchers online and view all your Neosurf transactions. The only requirement is for registrants to be over 18 years old. You can register within several minutes since there is no need to send any documents to complete the registration.

That being said, you will have to verify your identity if you want to increase the spending limits of your Neosurf account. Just contact the support department and they will instruct you what documents you must send. Registering a Neosurf account will cost you nothing, although you may incur some extra fees when withdrawing from its balance. They will send you a unique PIN code you can access your account with.

How can I transfer some money to my Neosurf account’s balance?
Neosurf users can swiftly top up their balance in their preferred currency with their credit card or via a standard bank transfer. Another option is to fund your Neosurf account with cryptocurrency if you happen to own any. Topping up your Neosurf balance is also possible with the cash vouchers you have purchased at your local point of sale.

Can I withdraw money with Neosurf?
Yes, withdrawals are possible but you must set up a Neosurf account for the purpose. Once the funds hit your Neosurf balance, you can withdraw them to a bank account or even on a Neosurf cash voucher. Some online casinos accept Neosurf for withdrawals, but others prefer to return your winnings via bank transfers. One example is William Hill, where you will have to wait for your profits 3 to 5 business days provided you have deposited with Neosurf.

Can I conduct casino payments with Neosurf on my tablet or smartphone?
Neosurf is fully compatible with tablets and smartphones running on popular operating systems like iOS and Android. You can access the Neosurf website directly in the browser of your hand-held device. Neosurf works effortlessly in the majority of mobile browsers, including Google Chrome, Firefox Focus, Opera Mobile, Brave, Puffin, Safari, Edge, Internet Explorer, and Dolphin Browser.

If storage space is not an issue for you, Neosurf also gives you the alternative to install its native applications for iOS and Android. One thing to keep in mind is that the Android app is available only in certain markets, namely Spain, Great Britain, and France. It works on Android 5.1 and above, while its Apple counterpart requires at least iOS 11.0.

Are Neosurf online casinos reputable?
It depends. Some gambling operators working with this method are reliable, especially those who carry licenses issued from the UK Gambling Commission. We suggest you always check whether your gambling sites of interest are licensed and adequately regulated. Regulatory information is typically available in their websites’ footers. If you fail to locate the license there, you can always get in touch with the casino’s support staff and request further information.